• Build strong customer relationships
• Offer clients continuous advice and consultations regarding union contracts and applicable labor laws
• Be quick and attentive to a customer's problems or requests
• Provide clients with accurate and comprehensive estimates. Revise and update estimates as needed
• Calculate and process session and residual payments due based on the requirements of the applicable collective bargaining agreement
• Assist with or handle talent negotiations for clients
• Advise clients on celebrity agreements
• Act as liaison between the client and the talent, crew, unions or agents and advocate client’s position in the event of any disagreements
• Develop and maintain relationships with representatives throughout the industry to enhance the resources used to complete the duties and responsibilities
• Keep up to date with industry and union rulings, contract expirations and the potential cost implications and other specific matters that concern the client’s business
• Seek out various industry organizations, attend meetings and seminars and find other opportunities to continue growth within the organization and support the organization’s growth within the industry
• Articulate, describe and market the services of the organization to prospective clients both passively, as inquiries come in to the organization and actively on an as needed basis
• Assist, support and help train junior account managers in all aspects of client support
• Work with technical and network support staff to maintain secure business operating systems for remote office
• Travel as needed to complete duties and responsibilities

• Minimum of a Bachelors degree or equivalent business experience
• Seven to Ten years experience in the commercial advertising industry
• Experience working with the SAG-AFTRA Commercials Contract
• Excellent communication skills, written and oral
• Excellent end user computer skills with an ability to adapt to and use fast paced technological changes and enhancements
• Ability to work well both independently and as a part of a team
• Strong problem solving skills 
• Detail oriented with the ability to see the overall scope of any issue
• Ability to write and communicate user requirements that describe enhancements to the organization’s proprietary computer system used for business operations
• Be able to understand the overall organizational vision and mission

Officer in Charge - Tony Filson - Resume Submission